"Clearly, Core Services is an extremely critical business partner of ours. Core provides a service that allows us to run our business effectively, efficiently and which lets us focus on manufacturing aerospace components. Without Core Services, Oracle ERP and Oracle ASCP - the backbone of our business - wouldn't function."
In 2002, Senior Aerospace Metal Bellows (SAMB) was replacing its legacy systems with Oracle E-Business Suite and needed a partner to successfully roll out, host and support Oracle. SAMB chose Core Services over larger providers because Core had the insight and the ability to provide individualized services as a true business partner.
The relationship has flourished since then. Core has kept SAMB's environment stable and available while optimizing Oracle's performance. Accordingly, SAMB has renewed its contract with Core 3 times and relies on them today.
But it is the added value that Core's team delivers which makes this relationship special.
Oracle ASCP (Advanced Supply Chain Planning) is vital to SAMB operations, but in 2003 Oracle ASCP was complicated both to use and implement, and even today it typically taxes system resources heavily. Fortunately, Core Services has architected SAMB's environment to optimize Oracle ASCP's performance. SAMB has eliminated typical ASCP bottlenecks, and now runs ASCP without needing costly, in-house subject matter experts.
SAMB upgraded to Oracle R12 with Core Services. Core's team seamlessly integrated with both SAMB and 3rd party providers to deliver an on-time and under-budget, multi-environment Oracle R12.1.3 upgrade in just 12 weeks. As a Gold Level Hosting client, all cloning, patch analysis, and other technical upgrade elements came at no extra cost to SAMB. And, as a US-based provider, Core Services kept SAMB ITAR compliant, a vital requirement for any defense contractor.