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A Successful 5 Year Oracle Application Managed Services Relationship Leads SUEZ to Host Oracle with Core Services

 

 

Over a decade ago SUEZ Water Advanced Solutions (SUEZ) was a new Oracle E-Business Suite user that was hosting with a large industry provider whose service turned out to be substandard. Therefore, to gain control of its environment, SUEZ moved its Oracle infrastructure in-house.

Moving Oracle in house created a new problem. SUEZ needed Oracle to support its operations on a 24/7 basis but, with a small IT team and limited budget, it lacked the internal skill sets to meet that need. Accordingly, SUEZ outsourced the support and administration of its Oracle environment to Core Services.

Since then, Core Services has delivered SUEZ consistent Oracle availability and uptime.

In 2013 SUEZ reached a new crossroads in its relationship with Core Services. Its servers and other hardware were aging and needed to be refreshed. When SUEZ considered the additional investment in new hardware, coupled with the time and expense of project managing a full-scale hardware implementation, it decided to host both its Oracle and non-Oracle environments with Core.

Hosting with Core Services gives SUEZ the peace of mind of knowing that its systems are housed and maintained in Core's SSAE 16 Type 2 and PCI Certified compliant Data Centers. This improves both the security and the scalability of its environment. Hosting with Core also gives SUEZ access to robust EMC-based Disaster Recovery solutions whereas, prior to hosting with Core, SUEZ struggled to even test its previous DR solution.

 

Accomplishments

  • Built long term relationship with proactive Oracle support provider
  • Ensured 24/7 availability and stability of Oracle
  • Avoided costly capital hardware expenditure
  • Secured business continuity via robust DR solutions

 


Client Profile

• Corporate HQ: Atlanta, Georgia
• Industry: Water Quality Management
www.utilityservice.com


Technology Footprint

• Oracle Database 11g
• Oracle E-Business Suite R12
• Oracle Financials R12
• Oracle Order Management R12
• Oracle Enterprise Linux


Core Solutions

• Oracle Application Managed Services
• Oracle ERP Cloud Solutions


 
Supported since 2008


 

 

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