"I have a tiny user base and rely on Core Services to keep Oracle up and running. Their support policies are clear, and their staff is proactive, knowledgeable, and responsive. They deliver service with the personal attention worthy of a true partner. They work well with other providers. Core Services is a good partner and I recommend them."
World Finer Foods' ("WFF") partnership with Core Services began in 1997 when it selected Core Services to deploy and support Oracle E-Business Suite 10.7 remotely. Since then, WFF has enjoyed a stable Oracle environment and relied on Core Services to support major upgrades to Oracle EBS 11.0.3 and 11.5.10.
In 2014, WFF faced a costly hardware refresh as its servers were reaching obsolescence. A cost-benefit analysis led WFF to outsource its Oracle infrastructure and Core Services was the natural choice, both because of their long, successful partnership and because of Core Services' comprehensive and cost-effective Oracle ERP Cloud solutions.
Unfortunately, WFF's servers crashed before the migration could even begin, taking Oracle completely off line. Within two hours, Core Services' team was on-site performing an emergency cutover to one of Core Services' data centers, bringing Oracle back on-line by the next day to ensure business continuity. Following the cutover, Core Services first stabilized and then optimized WFF's environment so that it fully benefits from Core's Maximum Performance Architecture and proactive, individualized support model.
WFF is currently upgrading to Oracle R12 while Core Services provides technical support and an on-site project manager.