At Client - Remote Managed

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Trust

Trust

Does your entire corporate database rest in the hands of one employee?

 


24x7

24x7

Would you worry less knowing that a team of experts is watching your system around the clock?

 

Core Services' comprehensive offering of Managed Services includes all the Database Administrator ("DBA") and related technical services required to keep your Oracle Applications environment up and running, well-tuned, and up to date with the current software versions. Our offering also includes a full suite of proprietary monitors checking many critical settings and metrics. Not only do our monitors detect when things are broken, but also when things our about to break. We also include Standard Operating Procedures ("SOPs") that are very specific to client environments, like our automated E-business Suite ("EBS") clones. Our Client Portal enables you manage your SR prioritization, post clone options, blackout approvals, and even download your Transparent Names Substrate ("TNS") Names file. Each client is assigned an OCP Certified Lead DBA who is accountable for timely and accurate resolution. This includes initiating and managing escalations to software and hardware manufactures and engaging functional and apps tech subject matter experts to resolve "techno/functional" issues.
 

What Are the Benefits of Remote Managed Services with Core?

 

Disaster Recovery Options

  • Production environments are replicated at the last committed transaction to a Core Data Center using EMC RecoverPoint technology to provide alternative site processing with a Recovery Point Objective ("RPO") of 0 hours and a Recovery Time Objective ("RTO") of 2 hours. Learn more
  • Daily Full Backup using Core BaaS – Daily full backups of all Oracle environments backed up to a disk library at Core as well as a continuous feed of the log data using EMC Avamar technology. In the event of a disaster, Core Services may restore from the backup at Core to servers at Core. Learn more

System Performance

  • Cary Milsap In-a-box – Developed with Method-R, Core Services employs an advanced monitor that watches the PL/SQL execution for mal-formed SQL affecting performance.

Security

  • Monitors that check for the appropriate level of hardening at the host, UNIX, Oracle Database, Oracle Middle Tier, and Oracle Application layer.

 

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